Frequently asked questions

+What are oil painting reproductions?

Oil painting reproductions are hand made recreations of original paintings. The originals are made by well-known and respected artists such as Van Gogh, Monet, Picasso and many more. Reproductions allow you to own a replica of a masterpiece that only the very rich could afford. Many of the originals could only be found in world famous art museums. A reproduction is your chance of owning magnificent art at an affordable price.

+ What is the difference between your oil paintings and the prints I see everywhere else?

The prints that you can find on many sites on the Internet and in many stores are just printed images of original paintings. The oil paintings on overstockArt are actual hand-made reproductions. These paintings are made by talented artists who replicate works of art made by some of the world’s greatest masters. This is your opportunity to own a hand-made masterpiece.

+Are the oil paintings made by a computer or are they hand made?

The oil paintings on this website are entirely hand made. They are not machine generated. Individual artists make these paintings. Brush stroke by brush stroke these artists duplicate masterpieces that belong in some of the worlds greatest museums.

+Does the reproduction look exactly like the original?

At overstockArt.com the reproductions are made by hand. We examine the works that we acquire very carefully. We make sure that our reproductions contain the same brushstrokes and techniques used by the original artist. However, since the paintings are made by hand and are not computer generated there is always a slight variation between the reproduction and the original.

+Does the reproduction look exactly like the picture on this web page?

The pictures on this website are of the paintings that we own. However, you must take into account that the view of your computer screen can cause a slight distortion of the colors. Also when we receive more than one unit of the same painting there is always a small difference between each of them. The oil paintings on overstockArt.com are hand made and therefore some variation is always a possibility.

+Why would I buy a reproduction?

Reproductions are an opportunity for the general public to actually see and even own some of the otherwise unaffordable and often safely stored away art masterpieces. Whether it is a Monet in your living room that helps to educate and expose your children to art, or it is a Van Gogh in your office's reception area, these hand painted masterpieces will not only draw great attention, but they will add sophistication to your walls and rooms.

+Why are your prices so low?

overstockArt.com specializes in providing low cost, hand painted oil paintings. We have an unmatched ability to purchase paintings at a low price and instead of increasing our profit we transfer the savings to our customers. Buying from overstockArt.com gives you the opportunity to purchase oil paintings at the wholesale price.

+If I order a painting with a frame would I get the painting framed and ready to hang on my wall?

YES. When you order both a frame and a painting we stretch your painting on stretcher bars. Then we frame the painting and put all the necessary hardware for you to hang your painting on your wall.

+Can I order my painting unframed?

Yes you can. It is your choice if you would like overstockArt.com to frame your painting or if you would like to order an unframed painting. If you just order a painting without the frame we would roll the canvas and ship it to you in a tube. You would save about $40 to $80 buying your painting framed with us when compared to having your local frame shop frame it.

+What does free stretching mean?

In order to have your painting framed it first has to be stretched across stretcher bars. If you purchase your painting along with a frame, overstockArt.com will stretch the painting for free. Your local frame shop will charge you anywhere from $20 to $40 to stretch the oil painting you just bought.

+How long will I have to wait for my painting?

Your painting usually gets shipped to you within 24 hours (on weekdays). If you choose FedEx Ground as your shipping method, it will arrive within 3 to 5 business days. For custom art and custom size orders time of creation varies, but should be ready by 8 weeks time.

+What precautions are taken to ship the painting safely to the customer?

Due to the caliber of the product, we take extra care to ship it to you safely. If you choose to frame your painting, it is packaged in bubble wrap and shipped in a double wall box. If you choose not to frame your painting, it is shipped rolled inside a FedEx tube.

+How much are the shipping charges?

Shipping is FREE in the continental U.S. if you choose FedEx Ground as your shipping option. Other shipping options are FedEx 2 Day and FedEx Overnight and those charges are displayed when you check out. International orders are subject to additional shipping charges.

+Do you ship internationally?

Yes we do ship worldwide.

If you are shipping to Canada, just choose the Canada Shipping method from the Shipping options menu during checkout.

overstockArt.com has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. If you are an international customer, simply put any items you wish to purchase in your shopping cart and choose the "International Checkout" button. The items will automatically be transferred to the GlobalShopex cart.

You may pay with international credit cards, PayPal and bank wire transfers.

Shipping costs may vary considerably based on four factors: 1. Order size & weight 2. Destination country 3. Shipping preference 4. Duties and taxes collected by your government

Note: Framed items cost much more to ship as shipping cost is based on dimensional weight. Consider buying unframed and frame locally for international orders.

These shipping rates are determined during the checkout process. To see the shipping costs for your specific order, please continue shopping and begin your checkout.

We ship to over orders to 150 countries and we provide international customer support in multiple languages via phone (including local international phone numbers) chat and email.

+What is your Return Policy?

overstockArt.com has a 45-Day Money Back Guarantee. If you are not completely satisfied with your art you are welcome to return it for a full refund of the purchase price (refund does not include shipping, if applicable). We even pay for the shipping back to us for returns made in the continental United States and original packaging retained. The above return policy does not apply to customized orders. There are no returns for special and custom sized orders. This includes down payments and any other fees made at the beginning of the special order process.

Please note: Any changes to an item by the customer such as self stretching, self gallery wrapping or self fixing voids the return policy.

*If a painting is returned damaged and not in its original packaging (with protective corners and box) a fee will be issued against the credit due for the returned item. Not to exceed the full purchase price and no less than 1/2 the value of the item if item arrives in unsellable condition.

+What is your custom art process?

We provide you an email quote for custom sizes of current items and custom art of special images you upload to us. These hand painted items take 8 weeks with the artist to complete before they are added with the next painting shipment to our facilities. Custom size and art orders require a down payment of half up front for the artist to start work (this is non-refundable) the second half of your total will not be required until the painting is ready to be shipped from us to you. For custom art orders we provide you with an image to approve making you part of the quality control process. That way if you feel something with your painting needs to be addressed it can be done while still with the artist. Custom size and custom art orders can not be returned or exchanged.

+How to Make a Return or Exchange?

It's easy to send us back your return or exchange. Just locate the return info that came in your original package and follow the steps below. Repack the paintings in the original packaging. Give us a call during normal business hours (9:00 AM - 6:00 PM CST): 1-866-686-1888 and we will arrange an RMA number for you to place on the front of the box. For returns, fill out the return information on the front of your invoice. For exchanges, fill out the front portion as well, as the exchange information on the back. overstockArt.com will provide customers the steps to follow for printing and placing their return label on the original packaging so your shipment back to us is FREE. Send the items back no later then 45 days from the date of purchase shown on the invoice. Credit or exchange will be given when the package arrives at overstockArt.com facilities.

+Do you charge sales tax?

Only Kansas residents are charged a 7.3% sales tax.

+Is ordering online safe?

In today's commerce, online shopping is becoming more and more popular. In this climate, it is highly important that you, the shopper, will receive the up-most payment security. That is why our web site uses Secure Sockets Layer (SSL) technology to encrypt your payment information that you send over the Internet. Upon entering your Checkout section, your browser will display the icon of a locked padlock at the bottom of the screen. This is a safety mark to let you know that your payment information will be kept secured. If you still prefer not to order securely online, you may always send us your credit card information, a personal check, or money order through the postal mail. We also have a Toll-Free 1-866-686-1888 order line!

+Do you sell worldwide?

Yes, we accept international orders. However, additional shipping charges may be required.

+Will I be billed duties and taxes?

You may be required to pay duties and taxes to claim your package, depending on your local customs office. overstockArt.com has no control over this, and has no way of determining what your duties and taxes may amount to. We encourage you to contact your local postal service or customs bureau for more specific information, as overstockArt.com is in no part responsible for any of these charges.

+Can I purchase by phone?

Yes, you can order by phone. Pick the painting and frame of your choice and call an overstockArt.com representative at 1-866-686-1888. Our representative will be happy to take your order.

+How do I place an order?

Ordering from overstockArt.com is fast, safe, and convenient. Simply place the oil painting and frame you wish to order in your electronic shopping cart by clicking on the “ORDER” button located beneath the product description. When you're ready to order or want to modify your shopping cart, just click the “SHOW ORDER” button located on the bottom left side of almost every page. Then enter your address information and click “CONTINUE”. Choose one of the 6 available payment options: Visa, MasterCard, Diners Club, Discover, American Express, or Paypal. You can also call our toll free ordering line at 1-866-686-1888. Detailed instructions can be found on the ordering pages themselves.

+By what date must an order be placed for paintings to be received by Christmas?

Standard Ground Shipping: Monday 12/20 @ 12:00 PM (CST)

2-Day Shipping: Wednesday 12/22 @ 12:00 PM (CST)

Overnight Shipping: Thursday 12/23 @ 12:00 PM (CST)

+Are you affiliated in any way with Overstock.com?

www.overstockArt.com is not affiliated in any way whatsoever with Overstock.com, Inc. or with www.overstock.com.

+Can I read product reviews about overstockArt.com?

If you would like to read product reviews about our oil paintings, you will find a star system on each product page depicting how many reviews and stars the painting has received on average from our customers.

+What are NakedWines.com $50 Gift Voucher Promotion Terms & Conditions?

Nakedwines.com Wine Vouchers are only redeemable by customers over 21 years of age and for shipments to AK, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, KS, LA, MD, ME, MN, ND, NE, NH, NJ, NM, NV, NY, OH, OR, SC, TN, WA, WI, and WY. This offer is not valid in MI, MO, MA, VA, WV, TX, HI, NC, VT (A comparative offer will be presented to customers residing in these states who attempt to use a Nakedwines.com voucher). Only one Wine Voucher may be used per customer. Wine Vouchers can only be used at the US online store of nakedwines.com (minimum $51 purchase). Wines ship in packages of 6 or 12 bottles. An additional $9.99 delivery charge applies at nakedwines.com for orders $100 or less. Additional shipping costs will apply for Alaska, Hawaii and 3-tier states (NJ, MA, AZ). Voucher cannot be applied to shipping charge. Voucher discount apportioned against all items purchased. Voucher cannot be used in combination with any other offer or promotion-including other vouchers. Voucher cannot be doubled. Product availability varies by state. Except where directed by law, the Voucher shall never expire. Void where prohibited, taxed or restricted. The Voucher is not legal tender, has no cash value and cannot be redeemed for cash or gift cards. The Voucher cannot be used toward prior purchases or returned merchandise. Reproduction, purchase or sale of the Voucher is prohibited. Taxes, shipping and discounts do not count toward the minimum qualifying spend. Alcoholic beverage industry members not eligible. Nakedwines.com is not affiliated with Naked Winery, www.nakedwinery.com in Hood River Oregon. Full terms and conditions are available at www.nakedwines.com.

Offer is valid while supplies last.

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